1. Introduction
Jones Real Estate (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit jonesrealestate.co.uk, contact us, or use our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data We Collect
2.1 Personal Data You Provide
We may collect and process the following information when you interact with us:
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Name
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Email address
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Phone number
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Postal address
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Property preferences or enquiry details
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Information submitted through contact forms
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Any correspondence you send to us
2.2 Automatically Collected Data
When you visit our website, we may automatically collect:
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IP address
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Browser type and version
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Device information
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Pages visited and time spent
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Cookies and tracking data
3. How We Use Your Data
We use your personal data to:
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Respond to enquiries and provide requested services
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Arrange property viewings or valuations
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Send relevant property information
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Improve our website and user experience
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Maintain internal records
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Comply with legal obligations
We do not sell your data to third parties.
4. Legal Basis for Processing
We process your data under the following lawful bases:
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Consent — when you submit forms or opt in to communications
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Contract — when we provide services you request
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Legitimate interests — improving our services and website
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Legal obligation — complying with regulatory requirements
5. Sharing Your Data
We may share your data with:
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Property service partners (e.g., surveyors, solicitors, mortgage advisors)
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IT service providers who support our website and systems
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Regulatory bodies when required by law
All third parties are required to handle your data securely and in accordance with UK GDPR.
6. Cookies
Our website may use cookies to:
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Improve functionality
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Analyse website traffic
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Enhance user experience
You can manage or disable cookies in your browser settings.
7. Data Storage and Security
We take appropriate technical and organisational measures to protect your data from:
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Unauthorised access
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Loss
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Misuse
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Alteration
Data is stored securely within the UK or in GDPR‑compliant regions.
8. Data Retention
We retain personal data only as long as necessary for:
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Providing services
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Meeting legal obligations
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Resolving disputes
After this period, data is securely deleted or anonymised.
9. Your Rights
Under UK GDPR, you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data
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Restrict or object to processing
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Request data portability
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Withdraw consent at any time
To exercise these rights, contact us using the details below.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Jones Real Estate Email: info@jonesrealestate.co.uk Phone: 020 3997 6066
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.